Webkinz CS

Welcome to Webkinz World Support

If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.

Frequently Asked Questions
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1: What are Webkinz and How Do I Play?
Answer: Webkinz Pets are lovable pets that each come with a unique Adoption Code that lets you play with a virtual version of your pet.
2: What languages is Webkinz World available in?
Answer: Please note that the content on Webkinz.com is available in English only.
3: What are browser Cookies and does Ganz use them?
Answer: Please click on "See More" in order to access and review our policies regarding browser Cookies.
4: What does Ganz do with the information collected from users using “cookies”?
Answer: Any personal information collected by Ganz is never disclosed to third parties, and is not used for third party advertising purposes.
5: What can I do about my browser cookies?
Answer: You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Check the "Help" menu of your browser to learn how to change your cookie preferences.
6: If I clear my browser cookies, will I still be opted out of third party advertising on Webkinz?
Answer: If you clear your browser cookies and have previously selected to limit 3rd party advertising, you will need to reselect the Limited Advertising Option again in order to limit ads.
7: What type of Ads do you allow on the Webkinz site?
Answer: To learn more about our advertising standards please click on "See More"
8: What if my account has been archived?
Answer: If your account has been archived and you wish to reactivate it, please have your parent contact our Customer Support team at webkinzsupport@ganz.com.
9: How do I permanently delete my child's account?
Answer: You can delete your child’s Webkinz account using a Parent’s Account that is set up in the Account Controls section of the Parent’s Area.
10: Forgot or Change My Webkinz Username/Password
Answer: To reset a forgotten password, click on See More in order to be shown what pieces of information we require from you.