Does this help?

Username and Password Retrieval
Updated 2012-04-04 21:25:59
If you have forgotten your GanzWorld Username, you will not be able to access your account. Unfortunately, we are unable to retrieve your username for you. Note that you’re more than welcome to set up a new account using the same email address (but not the same username).

If you have forgotten your password but know your username and the email address associated with the account, please follow the instructions bellow:

1. Go to GanzWorld and click on "Login".

2. Then click the “Forgot Password?” link.

3. Enter your username.

4. A new, temporary password will be sent to your email address.

We apologize for any inconvenience caused due to username and password retrieval.
;